Policies

Dogs

-NO aggressive or reactive dogs. Your dog must pass the initial behavioral/temperament assessment and continue to meet the requirements. If daycare is not a good fit, we will encourage you to work with a trainer(s) who can assist your dog and then we can reconsider another assessment.

-Documentation of the following vaccines and tests:

Distemper
Bordetella
Rabies
Fecal test results (every year)
Routine flea/tick prevention
Recommended: Influenza H3N2 and H3N8, Leptospirosis, Lyme, heartworm test.

-Must be in good health, no open cuts, injuries or infections and must be symptom free from illness for at least 2 weeks before returning to daycare.

-Spayed or neutered by 8 months of age.

-Puppies must have completed the series of all required vaccines listed above.

-Collars and harnesses will be removed during daycare. Quick release collars and leash must be provided for drop off procedures.

-Must tolerate being in a kennel during the lunch/nap time without excessive barking or destruction of the kennel.

Humans

-Must use a leash during drop off and pick up activities and have control over your dog during these times.

-Morning drop off is 6:30 am- 9 am. Doors are locked after 9 am.

-Night pick up is 4 pm- 6 pm. We offer curbside pickup via text for your convenience.

-Late pick up: A fee of $15 will be charged at 6:05 pm and an additional $1/minute thereafter. Please call if you are going to be late. At 6:30 pm, your dog will be boarded overnight and an additional boarding fee of $75 will be charged.

-A no-show or cancellation within 24 hours of the scheduled reservation will be charged the daily fee rate of $27 or 1 day will be removed from an existing package.

-Packages are not refundable, transferable and expire by the end of the calendar year or at 6 months of purchase, whichever is sooner.

-CLOSED: New Year's Eve, New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, and Christmas Day.

*Also when Madison schools are closed due to inclement weather